Privacy Policy

Comptune Engineering Pty Ltd ("Comptune Engineering", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website at comptune.com.au or engage our services.

We may collect the following categories of personal information:

• Identity & contact information — name, email address, phone number, and company name provided via enquiry forms or account registration.
• Vehicle information — VIN numbers, Unique IDs (CPT-prefixed), make, model, and compliance details submitted for report verification or engineering services.
• Usage data — IP address, browser type, pages visited, and time spent on site, collected automatically via analytics tools.
• Communications — records of correspondence when you contact us by email or through our enquiry form.

We do not collect sensitive information (as defined under the Privacy Act) unless strictly necessary and with your explicit consent.

We use your personal information to:

• Respond to enquiries and provide requested engineering or compliance services.
• Process and deliver Model Reports and related documentation.
• Verify vehicle compliance status using our internal database.
• Improve our website, services, and customer experience.
• Send service-related communications (not marketing without consent).
• Comply with legal obligations under Australian law.

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Service providers — third-party vendors who assist us in operating our website or delivering services (e.g., email delivery, hosting), under strict confidentiality obligations.
• Regulatory bodies — where required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to the same privacy protections.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry records are retained for a minimum of seven (7) years for compliance purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.

Our website uses cookies and similar tracking technologies to analyse site traffic and improve user experience. Analytics data is aggregated and does not personally identify you. You may disable cookies through your browser settings; however, some features of the site may not function correctly as a result.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Complain about a breach of the APPs.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may contain links to third-party websites (including app.comptune.com.au). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact: